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Co-production in the recruitment of frontline public service employees

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dc.contributor.author Trischler, Jakob
dc.contributor.author Kaluza, Johan
dc.date.accessioned 2022-03-30T03:17:21Z
dc.date.available 2022-03-30T03:17:21Z
dc.date.issued 2021
dc.identifier.citation Trischler, J. and Kaluza, J. (2021) Co-production in the recruitment of frontline public service employees, Policy & Politics, vol 49, no 3, 473–491, DOI: 10.1332/030557320X15986403024733 sm
dc.identifier.issn • Online ISSN 1470-8442 •
dc.identifier.uri ttps://doi.org/10.1332/030557320X15986403024733
dc.identifier.uri ${sadil.baseUrl}/handle/123456789/3613
dc.description 19 p. ; PDF sm
dc.description.abstract This article analyses whether involving public service users in the recruitment of frontline employees (FLEs) helps to identify candidates who have the skills needed to co-produce with citizens. It investigates user involvement in FLE recruitment in three public service organisations in Sweden – from the perspectives of service managers, service developers, Human Resource Managers, union representatives and frontline employees. It finds that involving users was perceived to be beneficial for attracting and identifying applicants with a user-centred mindset. User involvement was also seen useful for establishing realistic expectations of what public services can deliver. However, a perceived challenge was to ensure equality and equity of user contributions. This included finding users who were sufficiently informed but without resorting to ‘expert users’. Many users required preparation, which added to the complexity and cost of recruitment, and it was important to overcome internal resistance by involving staff in designing and trialling the process sm
dc.language.iso en sm
dc.publisher Policy & Politics sm
dc.subject co-production sm
dc.subject co-design sm
dc.subject citizen involvement sm
dc.subject public services sm
dc.subject recruitment sm
dc.subject human resource management sm
dc.subject street-level bureaucrats sm
dc.title Co-production in the recruitment of frontline public service employees sm
dc.type Article sm


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