Samoa Digital Library

Information and Communication Technologies in Tourism 2021

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dc.contributor.author Wörndl, Wolfgang
dc.contributor.author Koo, Chulmo
dc.contributor.author Stienmetz, Jason L. (Eds.)
dc.date.accessioned 2021-12-09T06:03:52Z
dc.date.available 2021-12-09T06:03:52Z
dc.date.issued 2021
dc.identifier.uri ${sadil.baseUrl}/handle/123456789/1574
dc.description 587 p. ; PDF en_US
dc.description.abstract In the last decade, Information and Communication Technologies have revolutionized the tourism and hospitality sector. One of the latest innovations shaping new dynamics and fostering a remarkable behavioral change in the interaction between the service provider and the tourist is the employment of increasingly sophisticated chatbots. This work analyzes the most recent systems presented in the literature (since 2016) investigated via 12 research questions. The often appreciated quick evolution of such solutions is the primary outcome. However, such technological and financial fast-pace requires continuous investments, upskilling, and system innovation to tackle the eTourism challenges, which are shifting towards new dimensions en_US
dc.language.iso en en_US
dc.publisher Springer Nature en_US
dc.subject Chatbots en_US
dc.subject Tourism en_US
dc.subject Virtual agents en_US
dc.subject Virtual assistants en_US
dc.subject eTourism en_US
dc.subject Hospitality en_US
dc.title Information and Communication Technologies in Tourism 2021 en_US
dc.title.alternative Proceedings of the ENTER 2021 eTourism Conference, January 19–22, 2021 en_US
dc.type Book en_US


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