Working with IoT – A Case Study Detailing Workplace Digitalization Through IoT System Adoption

Abstract

As the Internet of Things (IoT) continues to grow in scope it is bound to pervade an increasing number of firms. To that end it becomes important to understand the challenges and opportunities associated with introducing IoT in the workplace. By studying IoT implementation and usage from the perspective of three different stakeholders cooperating around the same IoT system, we explore how the introduction of IoT in the workplace presents unique opportunities and challenges for both management and individual workers. We conclude that the identified opportunities expressed by the different stakeholders were increased productivity, the ability to monitor performance, and improved customer relations. Challenges encountered were increased stress among some workers and forming a shared understanding of the IoT system’s capabilities amongst different stakeholders.